Privacy Policy

1. Information We May Collect

When you contact Teresa Safety Nets or submit an enquiry, we may receive information that you voluntarily provide. This may include:

• Your name.
• Your mobile or telephone number.
• Your WhatsApp contact details.
• The service you are interested in, such as Pigeon Nets, Safety Nets, Invisible Grills or Cloth Hangers.
• Your city, locality, property type or installation address when you choose to provide it for a service enquiry.
• Photographs, videos or measurements of the balcony, window, staircase, duct, utility area, ceiling or other installation space that you send to us.
• Messages, questions, quotation requests and other information you provide during an enquiry.

We ask customers to avoid sending information that is not necessary for the service enquiry.

2. Information Collected Through the Website

Our website may collect basic technical information when you visit it, such as browser type, device information, pages visited, referral information, approximate network information and similar website usage data. This information may be generated by website hosting, security, analytics, caching, spam-prevention or similar technologies.

If cookies or analytics tools are enabled on the website, they may store or access information on your device to support website functionality, security, performance measurement or analytics. The exact cookies available can change when website plugins or third-party services are changed.

3. How We Use Your Information

We may use information provided by you for legitimate business and service-related purposes, including:

• Responding to your phone, WhatsApp or website enquiry.
• Understanding which service you require.
• Reviewing photographs or measurements of the proposed installation area.
• Preparing or discussing a quotation based on the information available.
• Coordinating measurements, installation or service-related communication.
• Providing customer support and responding to questions.
• Maintaining reasonable business, enquiry and service records.
• Protecting our website, business communications and systems from misuse or security threats.
• Complying with applicable legal obligations where required.

4. Phone and WhatsApp Communications

When you click a Call or WhatsApp button on our website, your communication may be handled through your telephone provider, WhatsApp, Meta or other relevant communications infrastructure. Those third-party services operate under their own terms and privacy practices.

Information that you send to us through WhatsApp may include your phone number, account information visible to us, messages, photographs and other material you voluntarily share. Please send only the information necessary for your service enquiry.

5. Photographs and Property Information

Customers may send photographs or videos of balconies, windows, utility areas, staircases, ducts, ceilings or other spaces so that Teresa Safety Nets can better understand a service requirement. We use such material primarily for enquiry, quotation, planning, installation or service-related purposes.

Before sending images, please avoid unnecessarily including personal documents, faces, vehicle registration numbers, neighbouring private areas or other sensitive information that is not relevant to the installation.

We will not intentionally use a customer's property photographs as public marketing content without appropriate permission.

6. Sharing of Personal Information

Teresa Safety Nets does not sell personal information to advertisers. Information may be shared only where reasonably necessary for business operations or where required by law. Examples may include:

• Website hosting, technical or security service providers.
• Communication platforms used by you to contact us.
• Service personnel or contractors involved in an installation where access to relevant enquiry details is necessary.
• Professional advisers or authorities where disclosure is legally required or reasonably necessary to protect rights, safety or property.

Any third party may have its own privacy obligations and policies.

7. Data Retention

We may retain enquiry and service-related information for as long as reasonably necessary for the purpose for which it was collected, for customer support, business records, dispute handling, accounting or legal requirements. Retention periods can vary depending on the type of information and the nature of the service.

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where practicable and subject to applicable obligations.

8. Data Security

We take reasonable steps to protect personal information under our control from unauthorised access, misuse, alteration or disclosure. However, no website, messaging service, internet transmission or electronic storage method can be guaranteed to be completely secure.

You are responsible for using secure devices and communication channels when sending information to us.

9. Your Privacy Choices and Requests

Subject to applicable law and the circumstances of the request, you may contact us to ask about personal information you have provided, request correction of inaccurate information, request deletion where appropriate, or withdraw a consent that you previously provided for a particular use.

We may need reasonable information to verify that a request relates to the correct person or enquiry before acting on it.

10. Children's Privacy

Our website and services are intended for customers seeking property installation services. We do not knowingly design the website to collect personal information directly from children. A parent, guardian or responsible adult should make service enquiries involving a family home.

11. Third-Party Links and Services

Our website may contain links to WhatsApp, maps, social platforms or other third-party websites and services. Teresa Safety Nets does not control the privacy practices, security or content of third-party services. Please review the relevant third party's policies when using those services.

12. Service Locations

Teresa Safety Nets currently targets service enquiries from the following locations. Mentioning these locations in this Privacy Policy describes our service coverage and does not mean that we maintain a physical office in every listed location.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, business practices or legal requirements change. The updated version may be published on this page with a revised effective date. Continued use of the website after an update will be subject to the revised policy to the extent permitted by applicable law.

14. Contact Us

If you have a privacy question or want to contact Teresa Safety Nets regarding information you have provided, use the details below.